Services Operations Center - Tel Aviv

Location: Tel Aviv, Israel; onsite 24/7 shift-based work

Company

hirify.global develops enterprise data management and software infrastructure for large-scale datasets, AI training, inference, data centers, edge environments, and cloud deployments.

What you will do

• Monitor the health, performance, availability, reliability, and security of installed clusters using internal monitoring tools.
• Respond to alerts, investigate incidents, follow SOPs, and resolve issues where possible.
• Escalate complex problems to Support and R&D and coordinate incident response through resolution.
• Document incidents, troubleshooting steps, timelines, resolutions, and preliminary findings in the tracking system.
• Collaborate with Support, R&D, Account teams, customers, and other stakeholders during incidents.
• Perform routine checks and audits, assist with infrastructure changes, and improve SOC processes and procedures.

Requirements

• High school diploma or equivalent.
• Experience as a SOC Operator or in a similar network monitoring role is preferred.
• Strong understanding of networking concepts and protocols, including TCP/IP, SNMP, DHCP, and DNS.
• Strong problem-solving, analytical, multitasking, documentation, and communication skills.
• Ability to work independently and collaboratively with technical and non-technical stakeholders.
• Willingness to work onsite in Tel Aviv in 24/7 shifts, including nights, weekends, and holidays.

Nice to have

• Degree or certification in information technology or a related field.
• Knowledge of storage technologies, industry trends, and best practices.

Culture & Benefits

• Customer-first environment focused on intense innovation and measurable market impact.
• Work in a 24/7 Services Operations Center supporting deployed infrastructure.
• Continuous learning and self-improvement are encouraged.
• Responsibilities include maintaining confidentiality, integrity, and availability of network and system data.