Staff AI Support Engineer (AgentiX Support - Cortex)

Location: Tel Aviv-Yafo, Israel; office-based

Company

hirify.global develops cybersecurity solutions and applies AI to mission-critical digital security and support workflows.

What you will do

• Develop in-product support instructions based on real customer cases.
• Validate production AI models using evaluation platforms and quality methodologies.
• Monitor, rank, and improve AI answers for accuracy and reliability.
• Drive continuous training through systematic prompt engineering, testing, and versioning.
• Govern knowledge-base content and ensure compliant, high-quality data ingestion.
• Partner with R&D and Support Enablement to convert quality issues into model improvements and new features.

Requirements

• 7+ years of hands-on technical support, escalation, or enablement experience with cybersecurity or cloud security products.
• Experience writing technical support knowledge-base articles, troubleshooting playbooks, and troubleshooting guides.
• Experience mentoring support engineers.
• Ability to analyze support data and provide actionable insights.
• Strong technical communication skills for translating model performance issues and agentic action requirements into prioritized R&D requirements.
• Work from the Tel Aviv-Yafo office in Israel.

Nice to have

• Prompt engineering experience, including authoring, testing, and refining instructional inputs.
• Experience with GCP, Kubernetes, and containers.
• Experience with cloud cybersecurity technologies.
• Understanding of AI tools, LLMs, machine learning, and applied AI principles.

Culture & Benefits

• Most teams work from the office full time, with flexibility when needed.
• Work in a collaborative environment focused on real-time problem-solving and cybersecurity innovation.
• Diverse and inclusive workplace with reasonable accommodations for qualified individuals.
• Visa sponsorship is not available for this position.