Plus
Включить Plus
Назад
Company hidden
6 дней назад

IT Helpdesk

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Israel
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
IT Helpdesk (AI-powered sports content technology): Supporting 700+ users by resolving hardware and software issues, managing IT assets, and handling onboarding and offboarding with an accent on Windows/macOS support, identity administration, and workplace collaboration tools. Focus on diagnosing complex endpoint issues, maintaining device and software inventories, and administering access across a dynamic technology environment.

Location: Israel

Company

hirify.global develops AI-powered sports content technology that automates the creation, management, and distribution of content for sports rights holders.

What you will do

  • Respond to technical assistance requests through in-person support, ticketing systems, Slack, and email.
  • Diagnose and resolve hardware and software issues across Windows and macOS environments.
  • Install and troubleshoot end-user devices, applications, and multimedia systems.
  • Manage employee onboarding and offboarding, including equipment, accounts, and access.
  • Maintain IT procedures, helpdesk records, asset inventories, and software licenses.
  • Provide guidance and follow-up on employee technology questions.

Requirements

  • At least 2 years of experience as a Help Desk or IT Support Specialist.
  • Strong service awareness, communication, collaboration, independent working, and prioritization skills.
  • Experience with ticketing systems, remote support tools, and hardware lifecycle management.
  • Proficiency with Google Workspace, Microsoft 365, Slack, Windows, and macOS.
  • Knowledge of user lifecycle provisioning, Entra ID, SSO, GPO, mobile device management, networking, and hardware components.
  • Fluent Hebrew and English required.

Culture & Benefits

  • Work with AI, video editing, data, and other modern technologies.
  • Opportunity to influence products and tools used by major sports organizations.
  • Support a large user base of more than 700 employees.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →

Categories

Jobs in Israel