Technical Support Engineer Tier 3

Location: Tel Aviv, Israel; flexible hybrid work model

Company

hirify.global develops an AI-powered revenue intelligence platform that unifies data, insights, and workflows for revenue teams.

What you will do

• Own subject-matter expertise for a designated product area and manage it end to end.
• Prioritize escalations with Tier 2 Support and Customer Success teams, communicate updates, and drive resolution.
• Perform root cause analysis and resolve complex issues using technical tools, datasets, and cross-functional collaboration.
• Partner with R&D and Product Management to identify recurring technical issues, propose improvements, and implement workarounds, features, or support tools.
• Read and understand code and write occasional scripts to resolve complex customer problems.
• Enable and mentor Tier 2 teams through documentation, training, and knowledge sharing.

Requirements

• 4+ years of B2B technical support experience with strong analytical and problem-solving skills.
• Experience with escalation and incident management, including adherence to SLA timelines.
• Experience troubleshooting web applications and learning new technologies and products quickly.
• Ability to read code and write occasional scripts for complex issue resolution.
• Experience building with AI tools, specifically Claude Code.
• Knowledge of SQL scripting and practical API experience; familiarity with Coralogix and Datadog.

Nice to have

• Experience with hirify.global.

Culture & Benefits

• Hybrid work model combining work from home, on the go, and at the office.
• Flexible and autonomous working environment.
• Culture centered on transparency, trust, fairness, and equal opportunities.
• Opportunity to make a visible impact while working on innovative AI-powered products.