Global Field Support Manager (Enterprise Storage)

Location: Herzliya, Israel; domestic and international travel required.

Company

hirify.global, a Lenovo company, develops enterprise storage platforms for primary storage, data protection, disaster recovery, business continuity, and cyber resilience.

What you will do

• Lead and develop multiple global technical teams through GEO team leads and managers.
• Drive operational excellence, technical discipline, process improvement, and global alignment.
• Partner with R&D, Product, Mechanical Engineering, L3 Support, Technical Advisers, and customer-facing teams to improve customer outcomes.
• Provide leadership, coaching, and strategic direction to managers, team leads, and senior technical contributors.
• Manage escalations, prioritize resources and initiatives, and ensure high customer satisfaction and service delivery.
• Improve the internal knowledge base and support procedures while contributing to departmental projects.

Requirements

• Proven experience leading managers and global technical teams.
• Strong background in enterprise storage, Linux, networking, and customer support organizations.
• Strong leadership, stakeholder management, communication, troubleshooting, and problem-solving skills.
• Ability to drive organizational change, process improvements, and operational excellence.
• Fluent written and spoken English required.
• Willingness to work weekends and holidays as needed, with flexible hours and travel.

Nice to have

• Tier 2–3 customer support experience in a Linux command-line environment.
• Knowledge of SAN and NAS enterprise storage systems.
• Familiarity with Linux, VMware, AIX, macOS, and Windows.
• Experience with ticket management systems and collaboration tools such as Slack, Jira, and wikis.
• Ability to learn quickly, work independently, manage multiple priorities, and maintain attention to detail.

Culture & Benefits

• Global collaboration across Development, L3 Support, Customer Support, Engineering, Operations, and Account Technical Adviser functions.
• Opportunity to influence organizational development, process optimization, and continuous improvement.
• Work on enterprise storage and cyber-resilience technologies used by large enterprises and service providers.
• Domestic and international travel as required.