Reservations & Corporate Sales Coordinator (Hospitality)

Location: Remote/WFH from Metro Manila, Philippines; the role supports an on-site management team at a Darwin, Australia property.

Company

A 4-star apartment hotel in Darwin's CBD providing studio rooms, one- and two-bedroom apartments, conference facilities, dining, fitness and swimming facilities for corporate and leisure travellers.

What you will do

• Handle reservation enquiries by phone and email, including short stays, long-term accommodation and corporate bookings.
• Explain room and apartment options, availability, rates and hotel information to guests and business customers.
• Enter, amend and maintain accurate reservations and guest information in the hotel property management system.
• Make outbound calls and send follow-ups to prospective corporate customers, business travellers and accommodation partners.
• Promote corporate and long-stay accommodation options and help convert enquiries into confirmed bookings.
• Maintain sales opportunity records, follow-up activity and reporting for management.

Requirements

• Previous hands-on experience in hotel reservations, front office, accommodation sales or a similar hotel environment.
• Experience using a hotel Property Management System to enter and manage reservations; the platform is currently being evaluated.
• Confidence handling guest and reservation enquiries by phone and experience with outbound calls, sales follow-up, account management or proactive customer engagement.
• Strong spoken and written English required.
• Strong attention to detail when managing rates, dates, guest information and booking requirements.
• Ability to work independently in a remote environment while remaining accountable to on-site management.

Nice to have

• Experience in an Australian hotel, serviced apartment or accommodation business.
• Experience with corporate accommodation accounts, long-stay bookings, corporate travel agents or project accommodation.
• Background in hotel sales, business development or account management.
• New Zealand or other Commonwealth-market hotel experience.

Culture & Benefits

• Full-time remote work supporting a property and on-site management team.
• Opportunity to combine reservations administration with proactive corporate sales and business development.
• Responsibility for building professional relationships with corporate contacts, repeat guests and accommodation partners.
• Opportunity to help establish structured CRM and sales follow-up processes while adapting to new systems.