Customer Engineer-EPI/IMP

Location: Shanghai, China; on-site work required

Company

hirify.global develops and services materials science and engineering equipment used in semiconductor and advanced display manufacturing.

What you will do

• Install, maintain, and upgrade customer equipment alongside Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot equipment issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers and coordinate service activities.
• Work in clean-room environments while following safety, environmental, and on-site requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer service, field service, or related technical experience; 2–4 years is preferred.
• Ability to read electrical and mechanical schematics and resolve basic technical challenges.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic Microsoft Excel, Word, and PowerPoint knowledge.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet physical and on-site safety requirements.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and professional support.
• Training is provided for equipment maintenance activities.
• Regular work may involve extensive walking, standing, climbing, lifting up to 35 lbs., tight spaces, height, electricity, noise, and clean-room personal protective equipment.