Customer Quality Manager (China)

Location: Shenzhen, China. Travel: 30%.

Company

hirify.global provides semiconductor manufacturing technology and supports customers through its Customer Support organization.

What you will do

• Interface with China-region customers on quality matters, complaints, expectations, and quality roadmaps.
• Set up and maintain customer quality dashboards, align quality indicators, and drive performance toward agreed targets.
• Manage customer quality notifications from local intake and filtering through follow-up, closure, and preventive actions.
• Coordinate customer audits and follow-up with global quality and audit teams.
• Assess and improve quality processes, including deployment of new processes and execution improvements.
• Drive resolution of structural quality issues and represent the customer voice within hirify.global.

Requirements

• Bachelor’s degree or above.
• 10+ years of work experience, including experience in the semiconductor business.
• Experience in professional field service operations and quality management systems in a high-tech B2B environment.
• Strong communication skills in both Chinese and English.
• Customer-oriented mindset, strong influencing and coordination skills, analytical thinking, and hands-on problem-solving ability.
• Experience in process improvement, optimization, and change management, with the ability to manage multiple customer-site issues and engage senior management.

Culture & Benefits

• Work within the Customer Support organization’s China-region Quality and Excellence function.
• Collaborate across customers, regional management, hirify.global sectors, and central quality teams.
• Contribute to a diverse and inclusive workforce as an Equal Opportunity Employer.