Customer Support Engineer (Semiconductor Equipment)

Location: Hsinchu, Taiwan; onsite customer-site support

Company

hirify.global provides semiconductor manufacturing systems and customer support services for installation, qualification, repair, maintenance, and knowledge transfer.

What you will do

• Analyze and resolve complex technical problems escalated from first-line support or customers, including in-fab issues.
• Perform independent diagnostics and troubleshooting within the primary competency and coordinate cross-competency problem solving.
• Lead non-routine service actions, complex repairs, procedures, and countermeasures to improve equipment efficiency and serviceability.
• Prepare problem handovers, technical reports, work orders, field service reports, and other resolution data for GSC and D&E teams.
• Drive process improvements, predictive diagnostics, and knowledge exchange across departments and teams.
• Train and coach first-line engineers, peers, junior engineers, and customer personnel on equipment maintenance and diagnostic best practices.

Requirements

• Bachelor's degree in a relevant technical field such as electrical technology, mechatronics, or mechanical engineering, or comparable technical experience.
• Substantial experience in the semiconductor industry is required.
• Specialized knowledge of pneumatics, hydraulics, or electronics, semiconductor processes, and relevant software.
• Experience with computer applications, data analysis tools, word processing, spreadsheets, and presentation software.
• Mature knowledge of a primary technical competency and cross-competency understanding of main and submodules and product functionality.
• Legal authorization to access technology controlled under United States export regulations is required before beginning work.

Culture & Benefits

• Work directly with customer-site support teams responsible for semiconductor system availability, uptime, throughput, productivity, and yield.
• Collaborate with global service, development, engineering, and customer organizations.
• Support continuous knowledge exchange, new product introduction activities, and technical coaching.
• hirify.global promotes an inclusive and diverse workplace and provides equal employment opportunities.