Manager, Customer Engineer-PDC (Semiconductor)

Location: Shanghai and Jinan, China

Company

hirify.global develops materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Build and maintain relationships with customer contacts through regular visits.
• Manage, coach, develop, and evaluate customer engineers, including objectives, career planning, salary planning, mentoring, and corrective actions.
• Coordinate with Product Divisions on technical support, training, spare parts, and reliability.
• Lead account planning, system sales support, financial forecasting, and cost-efficiency initiatives for the district.
• Plan and execute system installations, including facility preparation, start-up meetings, and process support identification.
• Manage escalations, RMA procedures, engineer performance measurement, and customer engineer hours tracking.

Requirements

• Experience managing customer engineering operations and technical teams.
• Ability to analyze relevant business and technical factors and make decisions within established procedures.
• Ability to direct employees, administer company policies, and conduct presentations on technical information and schedules.
• Understanding of customer relationships, system installation, account planning, financial forecasting, and escalation procedures.
• Commitment to hirify.global' Standards of Business Conduct and ethical requirements.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Regular full-time employment as an assigned employee.
• Relocation is not eligible for this position.