Head of Global BPO Strategy & Performance — Sales (AI)

Location: Mountain View, California; Atlanta, Georgia; New York, New York; or San Diego, California, United States

Base pay: $200,500–$287,000 annually, depending on work location.

Company

hirify.global is a financial technology platform serving individuals and small and mid-market businesses through products including TurboTax, Credit Karma, QuickBooks, Mailchimp, Payments, Payroll, and Capital.

What you will do

• Define the corporate BPO strategy, operating model, geographic footprint, partner portfolio, and make-versus-buy framework across sales segments and regions.
• Set the strategy for AI-enabled delivery, including automation priorities, productivity gains, and partner-network evolution.
• Lead sourcing, competitive RFPs, commercial models, pricing structures, gainshare agreements, and outsourcing contract negotiations.
• Build the global performance management system with scorecards, SLAs, KPIs, reporting, governance reviews, escalation paths, and remediation plans.
• Lead partner launches, transitions, migrations, exits, capacity planning, workforce planning, and operational transformation.
• Coordinate with Sales, Finance, RevOps, Procurement, Legal, Security, Privacy, Workforce Management, Enablement, and Product while managing senior partner relationships.

Requirements

• 12+ years of progressive experience across top-tier management consulting at Principal or Associate Partner level and in-house strategy, global business services, or vendor management.
• Ownership of a global BPO, GBS, or outsourced delivery portfolio at scale, preferably involving sales or revenue-generating operations.
• Experience designing and negotiating outsourcing commercial models, including outcome-based pricing and gainshare structures.
• Experience building performance governance systems, including SLA and KPI architecture, scorecards, QBRs, escalation, and remediation.
• Strong financial and analytical skills in unit economics, cost-to-serve modeling, capacity planning, and workforce planning, with experience using Salesforce, SQL, Tableau, or equivalent tools.
• Executive-level influence across functions and geographies, with experience operating across cultures and time zones.

Nice to have

• Experience deploying AI or automation in outsourced delivery and renegotiating commercial models around it.
• Background in SaaS, fintech, or high-velocity subscription sales.
• Experience establishing a vendor management office or global sourcing function.

Culture & Benefits

• High-ownership, high-visibility role with responsibility for building the function end to end.
• Opportunity to lead through influence across a global partner network and multiple corporate functions.
• Competitive compensation with potential cash bonus, equity rewards, and employee benefits.
• Pay-for-performance rewards approach and ongoing compensation equity reviews.