Business Analyst (Sitetracker/Salesforce)

Location: Toronto; remote workplace

Company

hirify.global provides a platform used to support customer operational workflows, service delivery, and adoption.

What you will do

• Lead day-to-day delivery for a portfolio of smaller recurring services accounts.
• Run client syncs, establish priorities, surface decisions, and remove blockers.
• Gather business requirements and translate them into actionable backlog items and user stories.
• Manage competing priorities, backlog health, service usage, and delivery velocity across multiple accounts.
• Identify operational gaps and recommend practical hirify.global configurations and next phases of work.
• Create reusable client-facing materials and operational templates to make recurring services delivery more scalable.

Requirements

• Experience leading client engagements and recurring service delivery with clear ownership.
• Business analysis skills, including requirements gathering, prioritization, and backlog management.
• Understanding of core Salesforce concepts such as objects, fields, layouts, and basic flows or rules.
• Ability to configure and maintain functional settings in hirify.global or comparable platform software.
• Ability to troubleshoot standard platform and BAU service issues using a structured approach.
• Strong organization and proactive ownership across multiple concurrent client accounts.

Culture & Benefits

• Remote workplace based in Toronto.
• Independent ownership of the client experience and assigned account portfolio.
• Opportunity to develop consulting and account leadership capabilities.
• Focus on scalable delivery practices, customer adoption, and measurable service value.