Salesforce Business Analyst

Location: Remote/Telecommute within the United States; U.S. citizenship and ability to obtain a Public Trust clearance required

Company

hirify.global provides security compliance, program governance, consulting, and customized technology solutions for public sector clients.

What you will do

• Gather, document, validate, and maintain business and functional requirements through interviews, workshops, and analysis.
• Develop user stories, acceptance criteria, functional specifications, process flows, user guides, and traceability documentation.
• Support Salesforce implementations and enhancements, including Sales Cloud and Service Cloud configurations, workflows, and business rules.
• Coordinate communication between stakeholders, senior analysts, developers, and delivery teams, including meeting notes and follow-ups.
• Participate in Agile ceremonies, backlog management, task tracking, testing, UAT, defect resolution, and status reporting.
• Identify process improvements and ensure documentation complies with organizational and federal standards.

Requirements

• U.S. citizenship, residence in the United States, and ability to obtain a Public Trust clearance.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent experience.
• At least 3 years of experience in business analysis, IT support, or a related field.
• Knowledge of business analysis principles, requirements documentation, SDLC, and Agile methodologies including Scrum or Kanban.
• Basic understanding of Salesforce concepts and navigation, with proficiency in requirements tracking tools such as Jira or Azure DevOps.
• Strong analytical, organizational, communication, time-management, and attention-to-detail skills.

Nice to have

• Salesforce Administrator certification or active pursuit of certification.
• Experience with process modeling tools such as Visio or Lucidchart.
• Experience supporting federal programs or contracts.
• Experience in Agile, hybrid, or distributed team environments.

Culture & Benefits

• Full-time benefits are available for the 7-month position, with a possible extension.
• Medical, dental, and vision coverage options.
• Paid time off, paid holidays, and paid parental leave.
• Pre-tax and Roth retirement savings accounts, flexible and dependent care savings accounts, and life insurance.
• Short- and long-term disability coverage, tuition and training reimbursement, and an employee assistance program.