Payment Operations Analyst (Instant Payments)

Location: Remote or hybrid within the SouthState footprint: Florida, Georgia, Alabama, Virginia, South Carolina, North Carolina, Texas, or Colorado. Working hours are 11:30 a.m.–8:30 p.m. Eastern Time. Availability outside normal business hours may be required for major incidents and time-sensitive payment issues.

Salary: $59,959–$95,780 annually.

Company

hirify.global is a financial institution providing banking and payment services across the southern United States.

What you will do

• Support daily sending and receiving operations for FedNow and RTP instant payments, including monitoring, processing, and reporting.
• Research and resolve returns, rejects, operational corrections, and other payment exceptions within service-level timelines.
• Plan, test, and implement product enhancements, platform releases, regulatory changes, and payment-system conversions.
• Work with IT and vendors to identify root causes and resolve system, file, transmission, and settlement issues.
• Support audits, risk assessments, control testing, payment-rule compliance, and documentation activities.
• Investigate payment inquiries and suspected fraud, maintain procedures and test scripts, and support ACH, wire, and tokenized deposit operations.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 5+ years of professional experience, including 2–3 years in payment operations, payment support, or related functions.
• Working knowledge of RTP, FedNow, ISO 20022, and payment-processing standards.
• Understanding of payment validations, rule engines, fees, postings, settlement, routing, message formatting, and status reporting.
• Strong analytical, problem-solving, prioritization, communication, and collaboration skills.
• Must be located within the SouthState footprint: FL, GA, AL, VA, SC, NC, TX, or CO.

Nice to have

• Experience in a financial institution or fintech company.
• AFPP, APRP, or AAP certification, or willingness to obtain one within 12 months.
• Experience with Power Query, Power BI, or Power Automate.

Culture & Benefits

• Remote or hybrid work with a secure, distraction-free workspace and reliable cable or fiber internet connection.
• Flexible support for incident resolution outside normal business hours when required.
• Work focused on trust, customer relationships, operational excellence, and professional growth.