Academic Support Analyst

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada; onsite role

Salary: $5,692.25–$8,179.50 CAD monthly

Company

hirify.global is a university providing academic programs, student services, research, innovation, and learning support.

What you will do

• Manage curriculum setup, degree progression, student records, and related support for faculties and departments.
• Oversee graduation processes, including applications, eligibility tracking, parchment accuracy, and secure document distribution.
• Interpret academic policies, investigate escalated enquiries, and communicate complex regulations from the Academic Calendar.
• Improve business processes, maintain departmental knowledge resources, and contribute to strategic initiatives.
• Test student-system updates and enhancements, develop test scenarios, and provide feedback for new implementations.
• Train faculty, staff, and students on Enrolment Services procedures and systems while coordinating with university stakeholders.

Requirements

• Undergraduate degree in a relevant discipline and one to two years of related experience, or an equivalent combination of education and experience.
• Experience with policy interpretation, administration, student services, or academic records is valuable.
• Intermediate proficiency with Word, Excel, and Outlook.
• Strong communication, interpersonal, organizational, client-service, problem-solving, and relationship-building skills.
• Ability to work independently, manage competing priorities and deadlines, handle sensitive matters, and remain accurate under pressure.
• Commitment to equity, diversity, inclusion, empathy, and respectful collaboration across diverse perspectives.

Nice to have

• Experience with student information systems, intranet navigation, and Drupal CMS.
• Experience with Workday Student.
• Experience supporting staff during transitions and managing high-volume periods.

Culture & Benefits

• Full-time staff position in a non-union employment category.
• Work with Enrolment Services teams across hirify.global campuses and collaborate with faculties, departments, IT Services, University Counsel, ceremonies, and other university units.
• Opportunity to contribute to equitable, inclusive, and respectful experiences for staff and students.
• Position end date: March 30, 2029.