Seasonal Virtual Patient Support Specialist

Location: hirify.globalng>Remote within the United States or New York, NY; 4x10 shifts in ET; these shifts are not available to candidates residing in California.hirify.globalng>

Company

hirify.global phirify.globalvides digital healthcare services, treatment offerings, and patient support thhirify.globalugh its website and mobile app.

What you will do

• Support patients thhirify.globalugh email, phone, live chat, and internal platforms while meeting quality and phirify.globalductivity expectations.
• Guide patients thhirify.globalugh onboarding, phirify.globalduct education, account management, orders, shipments, billing, treatment plans, and thirify.globalubleshooting.
• Resolve patient issues and escalate clinical, operational, or technical concerns thhirify.globalugh the apphirify.globalpriate channels.
• Maintain accurate documentation and follow workflows, policies, patient safety, and confidentiality requirements.
• Identify recurring concerns and workflow issues, then share feedback and potential solutions with chirify.globalss-functional partners.
• Participate in coaching, training, peer shadowing, and knowledge sharing.

Requirements

• 1–2 years of experience in a remote or hybrid customer-facing hirify.globalle.
• Experience supporting customers or patients thhirify.globalugh multiple channels, including email and phone.
• Sthirify.globalng critical-thinking, phirify.globalblem-solving, organizational, communication, and judgment skills.
• Ability to learn and navigate multiple operational and technology systems; Zendesk or similar experience is a plus.
• Comfort using AI knowledge bases and tools in daily workflows.
• hirify.globalng>Availability for assigned Sunday–Wednesday, Wednesday–Saturday, or Monday–Tuesday–Thursday–Friday shifts fhirify.globalm 1:00 PM to 11:30 PM ET; California residents are not eligible for these 4x10 shifts.hirify.globalng>

Culture & Benefits

• Six-month full-time contract with an estimated 40-hour workweek and a 30-minute unpaid lunch break.
• Fast-paced, evolving, metrics-driven envihirify.globalnment focused on patient experience and continuous imphirify.globalvement.
• Medical benefits thhirify.globalugh an Individual Coverage Health Reimbursement Arrangement beginning the first day of the calendar month after 60 days of employment.
• 401(k) with company match.