Customer Support Executive (FinTech)

Location: Remote, most likely based in the Philippines

Salary: Competitive market salary; exact amount not specified.

Company

hirify.global provides software-enabled corporate secretarial, accounting, bookkeeping, compliance, and fintech payment services for micro and small businesses.

What you will do

• Provide fast, accurate, and personalised support through email, live chat, and phone.
• Guide entrepreneurs and SMEs through onboarding, document submissions, and hirify.global’s digital platforms.
• Troubleshoot issues related to company incorporation, accounting, audit, and compliance in Hong Kong.
• Follow up with clients regarding feedback and required documents.
• Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Technology teams to resolve customer issues.
• Identify recurring pain points and recommend improvements to workflows and help centre content.

Requirements

• Bachelor’s degree in any field.
• Fluent English in written and spoken communication.
• At least two years of customer support experience; fresh graduates may also be considered.
• Self-motivated and comfortable working remotely with a dedicated workspace and stable internet connection.
• Strong communication, active listening, analytical thinking, attention to detail, ownership, and problem-solving skills.
• Ability to work effectively with cross-functional teams and manage complex customer situations.

Nice to have

• Experience in fintech, SaaS, or professional services.
• Experience with Zendesk, Aircall, Slack, and Gmail.
• Basic knowledge of Hong Kong business regulations, including taxes and company filings.
• Experience in a fast-paced startup or scale-up environment.
• Curiosity about practical applications of AI in business services.

Culture & Benefits

• Remote work with flexible start times and the ability to work from home.
• Opportunity to work fully remotely from anywhere in the world for one month each year.
• Paid time off and holiday schedules.
• Training programmes, autonomy, and opportunities for professional growth.
• Inclusive, diverse, and kindness-focused culture with a commitment to B Corp values.
• Eligible employees may participate in an employee share ownership plan.

Hiring process

• One-way video interview or screening call with Talent Acquisition.
• Technical interview with the Hiring Manager, including a live case study and roleplay.
• Soft-skills assessment, followed by one professional reference check and role-dependent background screening.