Sales Development Representative (Sales)

Location: Guatemala City, Guatemala — fully remote, work from home. Schedule: Monday to Friday, 9:00 AM–6:00 PM PST.

Salary: GTQ 7,500 per month base salary plus commissions based on KPIs up to $500.

Company

Resilient Roofing provides residential and commercial roofing services, including emergency repairs, roof replacement, and gutter installation.

What you will do

• Respond to new leads by phone and text, qualify project fit and timing, and book appointments for the sales team.
• Explain roofing projects and company processes, answer inquiries, route calls, and coordinate with internal staff, trades, and suppliers.
• Confirm appointments, reschedule missed appointments, and maintain consistent follow-up with prospects.
• Re-engage past prospects and former clients, request referrals and reviews, and track the results.
• Update JobNimbus after calls, texts, and emails, process leads and signed contracts, and maintain accurate pipeline reports.
• Report outreach activity and help cross-train team members on phone handling and lead processing.

Requirements

• Proven sales or appointment-setting experience, including outbound and cold calling.
• Experience managing 150–200 daily dials, responding quickly to inbound leads, and booking appointments from a script.
• Strong communication, interpersonal, organization, documentation, and independent-work skills.
• Proficiency with CRM software, Outlook, and Teams.
• Excellent English verbal and written proficiency at C2 CEFR level.
• Own webcam, microphone, computer, quiet home workspace, and reliable internet of at least 100 Mbps required.

Nice to have

• Experience with JobNimbus, roofing or construction, sales call centers, online reviews, or prospecting tools.

Culture & Benefits

• Fully remote work from home.
• Structured sales training and ongoing support.
• Commission opportunity based on KPI performance.

Hiring process

• Application questionnaire, psychometric evaluation, and English proficiency assessment.
• Skills assessment followed by a 60–90-minute skills assessment interview.
• Final 30–60-minute hiring manager interview; the process typically takes 2–4 weeks.