Client Management Manager (Financial Services)

Location: Hybrid role in Newark, New Jersey, United States; travel to clients as needed.

Salary: $100,000–$105,000 annual, plus bonus eligibility.

Company

hirify.global BPO provides business process outsourcing solutions and supports enterprise clients with operational, analytical, and transformation services.

What you will do

• Build and maintain trusted relationships with prospective and existing enterprise clients.
• Act as the primary contact for client inquiries, issue resolution, governance committees, contractual obligations, and client satisfaction.
• Lead strategic client projects, change management programs, audits, meetings, presentations, and reporting.
• Create client metrics, analyze data trends, and provide business intelligence and analytics support to BPO operations teams.
• Coordinate with Finance, Billing, Legal, and other service teams to meet client obligations.
• Identify process automation, digital transformation, and pipeline opportunities that support BPO revenue growth.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• 5–7 years of relationship management or business development experience within financial services.
• Strong interpersonal, written, verbal, analytical, problem-solving, and time-management skills.
• Ability to work independently, manage multiple projects, meet tight deadlines, and present to senior executives.
• Proficiency in Microsoft Office, including Power BI.
• Ability to lead client meetings in person and virtually and travel to clients as needed.

Culture & Benefits

• Collaborative, engaging, and inclusive workplace focused on empowering associates.
• Environment that supports authenticity, respect, safety, and diverse perspectives.
• Comprehensive benefits offered to eligible associates.
• Bonus-eligible compensation.