Sr. Client Success Strategy and Operations Analyst (SaaS)

Location: New York, NY, United States. Must be legally authorized to work in the United States for any employer and able to start work in the U.S. without current or future visa sponsorship.

Base salary: $119,000–$149,000 USD annually, plus bonus, equity, and benefits.

Company

hirify.global is a global data and AI platform that helps investment professionals analyze portfolio, market, and client data and make informed decisions.

What you will do

• Develop strategies and operational frameworks to improve health scoring, net revenue retention, team utilization, and capacity planning.
• Define and maintain KPIs, performance metrics, reports, and dashboards for Client Success leadership.
• Design scalable Client Success processes and playbooks, including ownership models, handoffs, enablement plans, and success metrics.
• Lead change management initiatives and drive adoption of new operating practices.
• Support the scaling of the Services business through service-delivery frameworks, operational requirements, go-to-market input, and resourcing decisions.
• Manage cross-functional projects across Client Success, Sales, R&D, Finance, and other teams.

Requirements

• 3–5 years of experience in management consulting, strategy and operations, or Client Success/revenue operations at a fast-paced SaaS company.
• Strong analytical and quantitative skills, including experience working with large datasets and identifying trends.
• Proficiency in Excel or Google Sheets is required.
• Ability to translate complex operational challenges into concise executive-level communication.
• Strong communication and stakeholder-management skills, with the ability to influence without authority.
• U.S. work authorization without current or future visa sponsorship is required.

Nice to have

• Familiarity with BI tools such as Databricks or other analytics platforms.

Culture & Benefits

• Collaborative work across Client Success, Services, Sales, R&D, and Finance.
• Values include ownership, collaboration, client focus, innovation, and continuous learning.
• Compensation includes base salary, bonus, equity, and benefits.
• Equal opportunity employment and reasonable workplace accommodations are provided.

Hiring process

• The formal interview process is required before any offer is made.