Sr. Customer Success Manager

Location: United States — California (excluding the San Francisco Bay Area), Colorado, Illinois, New York, Washington, Connecticut, Maryland, New Jersey, and Washington, DC. The role includes travel of up to 25% and an immersive in-person onboarding experience.

Annual OTE: $151,000–$207,900 USD, including base salary and incentive compensation.

Company

Okta builds identity and access infrastructure that helps organizations securely adopt technologies including AI.

What you will do

• Build trusted relationships with enterprise customers and C-level stakeholders while aligning Okta capabilities with business goals.
• Develop and execute customer success plans and Strategic Business Reviews with measurable goals, KPIs, and timelines.
• Coordinate Sales, Support, Engineering, and Product teams to resolve escalations and deliver customer outcomes.
• Represent customer feedback internally and support continuous product and service improvement.
• Drive adoption of new products and features, including Okta’s agentic capabilities.
• Identify renewal risks, support successful renewals, and uncover expansion opportunities.

Requirements

• 5+ years of experience in customer success, account management, or consulting.
• Experience managing relationships with large, complex enterprise customers, preferably for a SaaS-based technical product.
• Strong relationship management, emotional intelligence, presentation, communication, listening, and analytical skills.
• Ability to engage C-level executives and connect technical goals with business value.
• Strong technical, problem-solving, collaborative, and cross-functional skills.
• Willingness to travel up to 25%.

Nice to have

• Experience with enterprise security tools.
• Experience supporting complex enterprise SaaS environments.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave.
• In-person onboarding focused on connection and accelerated impact.
• Opportunities for talent development, community connection, and social impact.