Quality Care Member Advocate

Location: Remote-AZ; candidates must be based in Maricopa County. This hybrid role combines approximately 50% remote work with 50% in-person home visits and community-based assessments. Schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. MST, with flexibility required for member visits. Mileage reimbursement is provided for community travel.

Salary: $27.02–$48.55 per hour.

Company

hirify.global connects people with healthcare services and resources to improve health outcomes and access to care.

What you will do

• Conduct community outreach, home visits, and assessments to identify care gaps, member needs, and social determinants of health.
• Help members navigate healthcare and social service systems, schedule appointments, understand care plans, and access benefits.
• Educate members on preventive care, chronic condition management, and available community resources.
• Collaborate with providers and internal Quality, Care Management, and Provider Relations teams on care coordination and quality improvement.
• Document member interactions, referrals, and care gap closures in appropriate systems.
• Monitor outreach effectiveness, support seasonal campaigns, and build relationships with community organizations.

Requirements

• Bachelor's degree in Social Work, Public Health, Nursing, or a related field, or equivalent experience.
• At least 2 years of experience in community health or healthcare quality.
• Experience working with health plan members and navigating community resources.
• Familiarity with Medicaid, Medicare, and quality measures such as HEDIS.
• Strong communication and interpersonal skills.
• Compliance with applicable state and federal regulations and organizational policies.

Nice to have

• LCSW license preferred.
• RN state or compact-state licensure preferred.

Culture & Benefits

• Hybrid work combining remote activities with community-based member visits.
• Health insurance, 401(k), and stock purchase plans.
• Tuition reimbursement, paid time off, and holidays.
• Mileage reimbursement for community travel.
• Flexible approach to work schedules based on member needs and visit requirements.