Operational Support Specialist

Location: Remote - Massachusetts, United States; working hours are 9pm–6am with after-hours on-call support required one week per month.

Salary: $66,600–$93,200 per year

Company

hirify.global is a Fortune 500 company with more than 90 years of experience serving customers, communities, and energy markets.

What you will do

• Obtain, validate, process, and maintain customer setup information, including taxes, pricing, and related account data.
• Coordinate with suppliers and internal teams to complete terminal setup and maintain accurate records in legacy and terminal automation systems.
• Research and resolve customer setup, allocation, loading, and account issues, escalating complex matters when appropriate.
• Communicate with customers, carriers, suppliers, and internal contacts while maintaining key customer relationships.
• Configure and distribute driver access cards, manage carrier insurance documentation, and handle terminal access agreements.
• Compile setup reports and provide after-hours operational support.

Requirements

• Customer service experience involving customer setup and data maintenance.
• Strong verbal and written communication, problem-solving, time management, organization, and attention to detail.
• Proficiency with Microsoft Office Suite, Openlink, RightAngle, and PDI Software.
• Ability to interpret insurance certificates, account request forms, operational correspondence, and written, oral, or diagram-based instructions.
• Ability to manage multiple priorities and work effectively with peers, customers, and industry counterparties.
• Bachelor’s degree.

Nice to have

• Industry knowledge of terminal structures, including throughput or exchange operations.
• Experience working with Petroex codes.

Culture & Benefits

• Full-time employment with competitive pay and growth opportunities.
• Medical, dental, vision, life insurance, and wellness support.
• 401(k) plan with company matching.
• Training and professional development through a dedicated talent development team.
• Tuition reimbursement after six months of service.

Hiring process

• Talent Acquisition reviews applications and may connect qualified candidates with the hiring manager.
• Interviews may be conducted virtually or in person depending on the role.