Client Account Support Senior Manager, PNW & CA- Cigna Healthcare

Location: United States Work at Home; candidates within 50 miles of Bloomfield, CT, Chattanooga, TN, Denver, CO, St. Louis, MO, and Scottsdale, AZ may be asked to work in person. Travel of up to 25% may be required.

Annual salary: USD 111,500–185,800, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

hirify.global provides health and vitality services through Cigna Healthcare and Evernorth Health Services.

What you will do

• Lead and develop a team of O500 Implementation Managers supporting new and renewing employer clients.
• Set performance goals, provide coaching, manage escalations, and build future leadership capacity.
• Oversee workload distribution, workforce planning, staffing, training, and resource availability.
• Drive implementation quality through project management, risk mitigation, reporting, and process optimization.
• Partner with sales leaders, brokers, clients, and cross-functional stakeholders on implementation strategy and issue resolution.
• Communicate client risks, status, performance results, and organizational priorities to leadership.

Requirements

• 5+ years of experience in client implementation, project management, account management, or operations management, including 3+ years of people leadership experience in a client-facing environment.
• Experience leading high-performing teams in fast-paced, high-volume environments and meeting client and business objectives.
• Strong skills in leadership, coaching, talent development, strategic partnerships, communication, analytics, and problem-solving.
• Expertise in project management methodologies, tools, risk mitigation, reporting, and continuous improvement.
• Experience with workforce planning and resource management.
• Bachelor’s degree in a related field; ability to travel up to 25% as needed.

Nice to have

• Experience in health plans, PBM, PMO, healthcare, or a related industry.
• Advanced degree in a related field.
• PMP certification.

Culture & Benefits

• Culture focused on inclusion, accountability, collaboration, growth, empowerment, and innovation.
• Medical, vision, dental, well-being, and behavioral health benefits available from day one.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• Home internet must use cable broadband or fiber with at least 10 Mbps download and 5 Mbps upload speeds.