Customer Service Specialist III / Lead (Digital Products)

Location: Abilene, Texas or Bloomington, Minnesota, United States. Hybrid work potential with office and remote customer-support work; limited travel may be required for training, customer visits, and business activities.

Annual salary: $60,000–$90,000, depending on skills, experience, education, and location.

Company

hirify.global is a Minnesota-based manufacturer of equipment and technology for residential, commercial, and landscape environments.

What you will do

• Provide level 1 customer and distributor support for commercial digital, smart connected, autonomous, and software-enabled products through phone, email, chat, and case-management channels.
• Lead daily support activities, including workflow prioritization, coverage coordination, quality assurance, reporting, and escalation management.
• Mentor team members through coaching, knowledge sharing, training, and role modeling.
• Troubleshoot product operation, account access, subscriptions, and related customer issues using approved diagnostic resources and documentation.
• Maintain customer, site, product, subscription, and case information, ensuring accurate documentation and timely follow-up.
• Identify recurring issues and process gaps while contributing to support materials, knowledge articles, tools, and continuous-improvement initiatives.

Requirements

• Must be legally authorized to work in the United States.
• Visa sponsorship is not available now or in the future.
• Three to five years of experience in customer service, customer technical support, account administration, or a related support environment preferred.
• Bachelor’s degree in a technical discipline or equivalent relevant industry experience preferred.
• Experience with phone, email, chat, or case-management support, plus digital products, connected equipment, subscriptions, billing, or software support.
• Strong leadership, communication, troubleshooting, organization, documentation, escalation, and cross-functional collaboration skills.

Culture & Benefits

• Hybrid work arrangement with time spent in the office and remotely.
• Medical, dental, and vision coverage, plus a 401(k) plan.
• Flexible corporate dress environment and mental and financial wellness resources.
• Twenty hours of paid volunteer time for community activities.
• Schedule flexibility for training, product launches, critical issues, and customer-support coverage needs.