Customer Services Specialist

Location: Lehi, Utah, United States; primarily in-office at the Lehi office. Shift: Monday–Friday, 3:00 PM–12:00 AM midnight.

Hourly pay range: $20–$30 USD.

Company

hirify.global is a public data platform company serving hyperscalers, AI labs, the AI hardware supply chain, and the broader AI ecosystem.

What you will do

• Route inbound support requests from phone, email, and the customer portal to the appropriate Support Engineers.
• Manage customer communications and provide proactive updates on open support tickets.
• Monitor support queues by severity and priority, escalating critical or aging cases to Support Leadership.
• Help maintain service-level agreements and minimize customer downtime.
• Analyze recurring support trends to help identify root causes and improve platform stability.

Requirements

• At least one year of experience with phone call management, front-line IT, or support.
• Ability to explain complex situations clearly and empathetically to customers and stakeholders.
• Experience with case tracking systems, VoIP tools, and web-based collaboration applications.
• Strong organizational skills and the ability to prioritize urgent customer needs.
• Experience collaborating with teams to solve cross-functional problems and meet shared KPIs.
• Ability to work primarily from the Lehi office, except during PTO, work travel, or other approved leave.

Culture & Benefits

• Innovation-focused environment that encourages critical thinking and challenging work.
• Growth support and opportunities to contribute to meaningful initiatives.
• Team-oriented culture focused on collaboration and shared success.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with employee resource groups and inclusive leadership initiatives.