Customer Service Administrator (Fixed Term Contract)

Location: Houston, TX, USA; hybrid

Company

Global flow control and instrumentation company serving industries including oil and gas, water, shipping, pharmaceuticals, and food.

What you will do

• Deliver high-quality customer service and maintain strong customer satisfaction.
• Receive, document, qualify, and assign customer orders and RFQs to Contracts or Inside Sales teams.
• Organize customer inboxes and ensure requests and order submissions are actioned or assigned on the day of receipt.
• Manage orders and RFQs in SharePoint, MTMS, AX, and CE, including changes and customer inquiries.
• Coordinate with customers, Sales, Finance, and internal departments on order entry, credit, approvals, and quotation data.
• Communicate delays and holds, resolve routine issues, and capture feedback for service improvements.

Requirements

• 1–2 years of experience in a relevant or similar industry.
• Strong customer service experience and a customer-focused attitude.
• Good communication and interpersonal skills.
• Ability to multitask and manage changing priorities effectively.
• Leadership qualities and the ability to follow established procedures and policies when resolving issues.

Nice to have

• Experience in the flow control industry or a similar field.
• Experience with enterprise resource planning systems.
• Experience with AX, CE, D365, SharePoint, Outlook, Word, and Excel.

Culture & Benefits

• Full-time fixed-term contract in a hybrid working environment.
• Focus on engineering excellence, safety, sustainability, and continuous improvement.
• Opportunity to collaborate across customer service, Sales, Finance, and management functions.