Client Service Manager, Trade Finance Operations (Fintech)

Location: Toronto, ON, Canada. The work arrangement, including the proportion of on-site and remote work, will be discussed during the interview. Candidates must be legally eligible to work at the specified location and hold a valid work or study permit where applicable.

Company

hirify.global is a relationship-oriented bank providing corporate and global transaction banking services, including trade finance products.

What you will do

• Act as the client interface for the execution and fulfillment of documentary collections, import and export transactions, and standby letters of credit.
• Own client service requests from receipt through resolution, ensuring timely delivery and effective communication.
• Resolve service issues directly with clients and internal stakeholders, identifying procedural improvements to prevent recurrence.
• Provide expert advice and consultative support on trade finance products in partnership with Financial Institutions and Trade Finance Sales Relationship Managers.
• Identify potential sales opportunities and refer them to the relevant relationship managers.
• Support the Risk Consultant TFO as a client interface when designated risk factors are triggered.

Requirements

• Experience with global trade finance industry practices.
• Experience assessing and mitigating risks associated with complex transactions.
• Strong client service, analytical thinking, critical thinking, and prioritization skills.
• Ability to take ownership, resolve problems, and recommend process improvements.
• Strong knowledge of trade finance operations, products, letters of credit, and letters of guarantee.
• Legal eligibility to work in Canada and a valid work or study permit where applicable.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits, a benefits program, and a defined benefit pension plan, subject to plan terms.
• Employee share purchase plan, vacation offering, and wellbeing support.
• Social recognition through the MomentMakers program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible workplace with support available during the hiring process.

Hiring process

• The work arrangement will be discussed during the interview.
• An attribute-based assessment or other skills tests may be required.
• Artificial intelligence tools may be used during recruitment.