Inbound Sales and Service Manager

Location: Draper, Utah, United States; hybrid schedule. Work onsite 100% during the first 4–6 weeks of onboarding, followed by 1–4 onsite days per week. Working hours are Monday–Friday, 2:00 PM–11:00 PM MST, with occasional weekends and holidays as needed.

Company

SeekWell is the parent company of hirify.global, Luna, and The Framery, developing vision-care products and businesses with a customer-first approach.

What you will do

• Lead, coach, and develop an inbound sales and service team.
• Set expectations, build accountability, recognize strong performance, and develop future leaders.
• Use customer feedback and operational data to identify friction, root causes, and improvement opportunities.
• Translate customer interactions and performance data into behaviors that improve sales, service, and business results.
• Challenge existing processes and adopt technology, AI, analytics, and new ways of working.
• Balance sales objectives with high-quality customer service and effective problem resolution.

Requirements

• 3+ years of experience in customer service, sales, or a contact center environment.
• 1+ year of supervisory or people management experience.
• Strong coaching, communication, relationship-building, problem-solving, organizational, and critical-thinking skills.
• Ability to use data to make business decisions, drive results, give and receive feedback, and handle difficult conversations.
• Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
• Ability to work the stated MST schedule and follow the onsite onboarding and hybrid attendance requirements.

Nice to have

• Experience leading sales or service teams.
• Experience in a contact center or another fast-paced, customer-focused environment.
• Knowledge of company products, systems, and processes.
• Experience developing others and building trust within a team.

Culture & Benefits

• Customer-first culture focused on innovation and improving the vision-care experience.
• Free eye exams for the employee’s entire family.
• Discounts on lenses, glasses, and other services.
• Healthcare coverage, 401(k) matching, flexible PTO, and tuition reimbursement.
• Discounted meals, free snacks, ice cream, and drinks.
• Full onsite gym.