3 часа назад
Revenue Services Team Lead
22$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Revenue Services Team Lead (Revenue Services): Leading basic training, quality audits, operational reporting, and escalation resolution across Revenue Services with an accent on coordinating training programs and monitoring operational changes. Focus on analyzing service data, identifying anomalies and customer behavior changes, and supporting internal and external teams in a fast-paced onsite environment.
Location: Memphis, Tennessee, United States; onsite role with some travel required.
Pay: $21.63 per hour.
Company
Corporation provides logistics and delivery services.
What you will do
- Instruct basic training classes and help coordinate limited skills, training, and program activities across Revenue Services.
- Perform basic quality audits across Revenue Services functions and provide feedback to internal and external team members.
- Report and summarize operational data, highlighting anomalies and changes in customer behavior to management.
- Resolve escalations across Revenue Services functions.
- Perform additional duties as assigned and travel when required.
Requirements
- High school diploma or GED.
- Five years of experience in revenue, customer service, or office administration.
- Strong verbal and written communication and human relations skills.
- Advanced understanding of revenue services applications and tools.
- Ability to manage time, organize and multitask, handle changing priorities, and maintain accuracy in a fast-paced environment.
Culture & Benefits
- Regular full-time employment with comprehensive benefits.
- Reasonable accommodations are available throughout the application and hiring process.
- Equal opportunity employment, including veterans and people with disabilities.
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