Senior Customer Success Manager (SaaS)

Location: Woburn, Massachusetts, United States; hybrid work arrangement. Occasional travel of 20–30% is required for onsite business reviews, training, and strategic meetings.

Salary: $110,000–$120,000 annual base salary, plus a corporate bonus.

Company

hirify.global develops and licenses typefaces, font technologies, and software solutions for global brands and creative professionals.

What you will do

• Manage a portfolio of strategic enterprise renewal accounts as the primary post-sales contact.
• Guide customers through onboarding, adoption, optimization, renewal, and expansion.
• Develop account success plans that connect customer outcomes with platform capabilities and best practices.
• Analyze utilization, engagement trends, and health metrics to identify improvement opportunities and manage churn risks.
• Deliver product demonstrations, training sessions, and strategic business reviews focused on value and ROI.
• Collaborate with Sales, Renewals, Product, and Technical Support to provide a seamless customer experience.

Requirements

• 5+ years of experience in Customer Success, account management, or strategic client-facing roles, preferably in SaaS or a related technology sector.
• Experience managing complex enterprise accounts with multiple stakeholders.
• Strong communication, presentation, relationship-building, and influencing skills.
• Experience analyzing customer data and usage trends to drive engagement and value.
• Knowledge of customer success methodologies, lifecycle management, and account health frameworks.
• Ability to manage multiple strategic initiatives and build processes in a scaling function.

Nice to have

• Salesforce experience.

Culture & Benefits

• Hybrid work arrangements and competitive paid time off.
• Commercial medical insurance coverage and retirement planning options.
• Corporate bonus program and other competitive compensation benefits.
• Professional onboarding, targeted training, and development opportunities.
• Creative, innovative, and global working environment with employee recognition and engagement programs.