Technical Customer Success Manager (AI)

Location: Vienna or Berlin, hybrid. A valid EU work permit is required.

Gross salary: €40,000–€55,000 per year, depending on experience and qualifications.

Company

hirify.global provides B2B retail technology for digital receipts, secure digital signatures, and legally compliant transactions.

What you will do

• Act as the technical bridge between customers, Sales, and Development teams.
• Analyse technical requests, reproduce errors, identify recurring issues, and propose improvements.
• Run technical kickoff calls and guide customers through onboarding and solution integrations.
• Create and maintain guides, FAQ articles, and technical documentation.
• Improve self-service and support processes, including testing and supporting AI tools for support workflows and customer experience.

Requirements

• Native-level German and fluent English are required.
• A valid EU work permit is required.
• Interest in APIs and the ability to learn complex technical topics quickly.
• Customer-focused communication skills and the ability to explain technical information clearly.
• Proactive ownership, adaptability, and the ability to collaborate with technical teams and customers.

Nice to have

• Experience in technical support, customer service, pre-sales engineering, QA, or related customer-facing technical roles.
• Hands-on API experience.
• Spanish, French, Italian, or another language in addition to German and English.

Culture & Benefits

• Full-time employment under local labor law; freelancing is not offered.
• Structured onboarding and opportunities for personal and professional development.
• Flexible working hours and a hybrid setup.
• Hardware choice between Windows, Linux, and Mac.
• Public transport ticket for Vienna or Berlin and access to an office in either city.
• 25 vacation days per year for employees based in Vienna.

Hiring process

• Resume screening and initial contact.
• Cultural Fit interview followed by a Skill & Team Fit discussion with the team lead and colleagues.
• Final offer and onboarding.