Customer User Support (AI)

Location: Hybrid in London, Belgrade, or Berlin

Company

Perplexity develops an AI-native browsing experience and desktop applications.

What you will do

• Provide technical troubleshooting and usage guidance to desktop browser users.
• Become a technical and troubleshooting expert for Comet.
• Partner with Enterprise, Mobile, and Desktop teams to resolve issues and coordinate resources.
• Translate user issues into scalable solutions with Engineering and Go-To-Market teams.
• Build relationships with Comet Enterprise users to support successful browser workflows.

Requirements

• 3+ years of experience in technical support engineering roles.
• Experience focused on application development.
• Ability to identify technical pain points in products and customer implementations.
• Experience using AI tools to optimize workflows and improve team efficiency.

Nice to have

• Experience building customer and cross-functional team relationships to drive performance improvements.
• Ability to switch between contexts, manage multiple projects, and prioritize effectively.
• Interest in deep-dive troubleshooting projects and understanding diverse use cases.
• Humility, willingness to help others, and eagerness to learn.

Culture & Benefits

• Hybrid work arrangement.
• Collaboration across Customer Success, Support, Enterprise, Mobile, Desktop, Engineering, and Go-To-Market teams.
• Work focused on improving customer journeys, in-product workflows, and support processes.