Product Support, Placement Student (AI)

Location: London, United Kingdom; based at the EMEA headquarters office for a 12-month placement. Unrestricted right to work in the UK is required for the full duration.

Salary: £27,500 per annum

Company

hirify.global is an intelligent content management company providing cloud SaaS solutions for collaboration, content lifecycle management, security, business workflows, and enterprise AI.

What you will do

• Support hirify.global web, desktop, AI-powered applications, and enterprise services as a user advocate and technical consultant.
• Troubleshoot and resolve complex technical issues for strategic enterprise customers through email and Zoom.
• Analyze customer usage data through quantitative and qualitative segmentation and aggregation.
• Partner with Product, Engineering, and Marketing to communicate customer needs and influence product improvements.
• Lead or support technical projects from inception to completion and improve support workflows.
• Collaborate with multidisciplinary colleagues across EMEA and the United States to deliver high-impact customer resolutions.

Requirements

• Currently enrolled in Computer Science, Engineering, Information Systems, STEM, or a related undergraduate placement or sandwich course.
• Returning to complete the final year of study in Autumn 2029.
• Unrestricted right to work in the UK for the full 12-month placement.
• Interest in troubleshooting, root-cause analysis, cloud SaaS technologies, and technical tools.
• Ability to perform basic data segmentation and aggregation and translate insights into actionable solutions.
• Strong verbal and written communication skills with the ability to explain technical concepts clearly.

Culture & Benefits

• Placement community network and mentorship throughout the placement year.
• Private medical and dental coverage and a comprehensive pension.
• 25 days of paid vacation plus a birthday day off.
• Wellness program, subsidized gym membership, daily lunch ordering, and stocked kitchen.
• Modern EMEA HQ office at the White Collar Factory on Old Street, London.

Hiring process

• Submit a CV.
• Complete video interviews with the Recruitment Team and Hiring Manager.
• Complete a video presentation interview.