Call Center Agent (Customer Solutions)

Location: Farmers Branch, Texas, United States

Salary: $23–$27 per hour

Company

hirify.global is a global technology company developing consumer electronics, home appliances, vehicle solutions, and air-conditioning technologies.

What you will do

• Receive, document, research, and resolve escalated B2B customer issues through telephone and email.
• Support customer onboarding, account setup, portal access, warranty registration, and warranty claim disputes.
• Coordinate account credit, order discrepancy, shipping damage, delivery date, and supply chain issues.
• Monitor customer credit activity to prevent order and shipping delays.
• Document customer cases in the Partner Relationship Management system and track departmental KPIs.
• Identify root causes, implement preventative solutions, participate in kaizen and continuous improvement activities, and collaborate across LG teams.

Requirements

• At least 5 years of experience in direct customer-facing roles.
• At least 2 years of formal project management experience.
• Effective oral and written communication in English is required.
• Ability to explain complex ideas clearly, manage multiple projects, influence without authority, and build strong customer relationships.
• Proficiency with Microsoft Office and customer relationship management software.
• Strong organization, empathy, patience, and composure in challenging situations.

Nice to have

• Inside or outside sales or customer account management experience.
• PMP certification.
• Salesforce experience.
• Korean language skills.

Culture & Benefits

• Full-time employees receive medical, dental, vision, and prescription benefits with no-cost employee premiums.
• Company-matched 401(k) contributions with immediate vesting.
• Paid holidays, sick leave, and vacation time.
• Performance-based short-term incentives, mental health resources, fitness incentives, parental leave, and life and disability insurance.
• Temporary and contract workers may receive benefits through partner agencies.