Warranty Resolution Specialist

Location: Spring, Texas, United States of America; the role supports the Houston, TX team. Schedule: Monday–Friday, 7:00am–4:00pm CST.

Salary: $23.00–$25.00 per hour, with an opportunity for a rate increase after skills proficiency and training completion.

Company

hirify.global develops residential, commercial, and industrial water solutions, including water filtration, water management, and pool products.

What you will do

• Own escalated warranty and claims issues from review through resolution.
• Handle complex claims, customer disputes, service partner concerns, and internal escalations.
• Work with customer service, technical support, field service, sales, product, finance, parts, and warranty teams.
• Communicate claim status, decisions, timelines, and documentation requirements.
• Apply warranty guidelines, approval requirements, and escalation procedures consistently.
• Identify claim trends and root causes, maintain case documentation, and support process improvement, reporting, and training.

Requirements

• High school diploma or equivalent required; an associate or bachelor's degree is preferred.
• 2–5 years of experience in warranty claims, customer escalations, dispute resolution, service operations, or a related support function.
• Strong de-escalation and conflict-resolution skills with a professional, composed approach.
• Ability to interpret policies, documentation, service history, and customer impact to make sound decisions.
• Experience with CRM, warranty, claims management, reporting, or business systems.
• Salesforce and Power BI experience is preferred.

Culture & Benefits

• Paid holidays, vacation, sick time, and paid time off.
• Medical, dental, and vision insurance.
• 401(k) with up to a 5% match starting on the first day of employment.
• Health savings account, life insurance, prescription drug insurance, parental leave, and caregiver leave.
• Tuition reimbursement.