Sr. Customer Experience Manager (US)

Location: Remote, USA; occasional travel to the Mississauga and/or Salt Lake City offices is required for onboarding, team events, and semi-annual or annual meetings.

Base salary: $113,000–$126,000 per year, plus bonus and benefits.

Company

hirify.global provides SaaS solutions for the healthcare industry.

What you will do

• Define and implement customer experience measurement protocols.
• Oversee quantitative and qualitative marketing research projects using varied research techniques.
• Provide day-to-day direction and coaching to internal and external research resources.
• Analyze complex data and apply insights to strategic business issues and daily challenges.
• Influence stakeholders and business objectives to improve customer experience outcomes.

Requirements

• 7 years of hands-on experience in marketing research and customer experience measurement.
• Demonstrated ability to influence business objectives and improve customer experience.
• Strong analytical skills and the ability to use data to influence stakeholders.
• Expertise with Excel, PowerPoint, and Power BI.
• Bachelor’s degree in business, mathematics, or the sciences.
• Must be based in the United States for this remote role.

Nice to have

• Understanding of the healthcare industry.
• Previous experience in a SaaS organization.

Culture & Benefits

• Remote work with required travel to designated office events.
• Bonus and benefits included in the total rewards package.
• Non-overtime-eligible professional position.