11 часов назад
Support Service Manager (UAV)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Service Manager (UAV): Providing chat and phone support for UAV users, documenting incidents in the CRM, and coordinating issue resolution with internal departments and the manufacturer with an accent on customer satisfaction, repair documentation, and operational reporting. Focus on analyzing technical problems, preparing UAV and component transfer documents, and managing incident communications across teams.
Location: Kyiv region, Ukraine; on-site in the office five days per week. Three available shifts: 08:00–17:00, 12:00–21:00, or 23:00–07:00. Shuttle service is provided from the nearest metro station.
Company
produces unmanned aerial vehicles used by the Ukrainian armed forces.
What you will do
- Provide user support through inbound chats and calls.
- Identify client issues and record cases in the CRM system.
- Analyze user problems and develop solutions.
- Coordinate with other departments to resolve user issues and prepare reports.
- Prepare documents for receiving and issuing UAVs and components after repair.
- Prepare incident reports and communicate with the manufacturer.
Requirements
- High proficiency in English.
- Responsibility, organizational skills, and excellent communication skills.
- Ability to write clear and concise correspondence quickly without compromising quality.
- Experience in online chat or technical support is preferred.
- Availability to work on-site five days per week in the Kyiv region.
Nice to have
- German or other additional languages.
- Experience in online chat or technical support.
Culture & Benefits
- Shuttle service from the nearest metro station.
- Three shift schedules available based on employee preference.
- Customer-centric approach combined with technical expertise.
- Opportunities for individual and professional growth.
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