Chief Engineer (ServiceNow)

Location: US-Remote

Salary: $160,000–$180,000 annually

Company

hirify.global delivers IT services and technology solutions for government agencies.

What you will do

• Define the technical vision, architecture, standards, and roadmap for the enterprise ServiceNow platform.
• Lead the design, development, configuration, testing, deployment, and maintenance of ServiceNow applications and services.
• Oversee Business Rules, Client Scripts, ACLs, UI Policies, workflows, integrations, data structures, Service Portal experiences, reports, and dashboards.
• Lead troubleshooting, root-cause analysis, platform upgrades, production deployments, and resolution of application, data, integration, and performance issues.
• Establish development, testing, release-management, documentation, and change-control practices, including Automated Test Framework and quality-assurance practices.
• Mentor engineers and coordinate delivery, priorities, risks, dependencies, and stakeholder collaboration across multiple teams.

Requirements

• Ability to work remotely from the United States and effectively lead distributed teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, with 12+ years of experience or equivalent experience.
• Significant enterprise experience developing, configuring, and supporting ServiceNow solutions, including scripting, configuration, security, data management, and user experience capabilities.
• Experience with ServiceNow application development, Business Rules, Client Scripts, ACLs, UI Policies, workflows, reporting, dashboards, Service Portal, custom applications, upgrades, deployments, and production support.
• Working knowledge of JavaScript, HTML, CSS, XML, SQL, ITIL principles, enterprise service management, testing, and release procedures.
• Strong technical leadership, mentoring, analytical, communication, stakeholder-management, and decision-making skills.

Nice to have

• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer certification.
• Advanced degree or experience supporting government, financial, education, or other highly regulated enterprise environments.
• Familiarity with Microsoft Office and collaborative documentation or knowledge-management platforms.

Culture & Benefits

• Flexible work environment in a distributed organization.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral Bonus Program, Internal Mobility Program, and pet insurance.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented.
• Enhanced biometric identity-verification screening.
• Background check covering criminal history, highest education level, and employment history.