Service Desk Analyst (3rd Shift)

Company

hirify.global is a healthcare organization with more than 35,000 employees serving patients, colleagues, and communities.

What you will do

• Respond to calls, emails, work orders, and alerts by accurately logging and managing incidents and service requests in the IT service management system.
• Provide Tier 1 support, meet service-level agreements, and maintain high customer satisfaction.
• Diagnose and resolve desktop, peripheral, operating system, access, authentication, profile, group policy, and local configuration issues.
• Support Windows, macOS, iOS, Android, Microsoft infrastructure, Microsoft 365, Citrix, and network fundamentals including IP and DNS.
• Troubleshoot clinical and core applications using remote tools, including performance, access, interoperability, fixes, and installations.
• Coordinate escalations, contribute to knowledge base procedures, support cross-training, and participate in critical incident management.

Requirements

• High school diploma or GED.
• 1–3 years of related experience, including at least 2 years of service desk or IT support experience in a large enterprise environment.
• Advanced knowledge of Windows, macOS, mobile devices, and Microsoft Office.
• Knowledge of networking fundamentals, Citrix, Windows, Active Directory, Exchange, Microsoft 365, and IT service management systems such as ServiceNow or Remedy.
• Strong technical troubleshooting, documentation, analysis, learning, and knowledge-retention skills.
• Ability to identify security vulnerabilities, research technical issues, resolve problems, and escalate incidents appropriately.

Nice to have

• Knowledge of Dell, Apple, HP, and Ricoh hardware.
• Experience with Oracle PeopleSoft, Workday, or electronic health record applications.

Culture & Benefits

• Full-time third-shift position.
• Hourly base pay range of $21.00–$36.00, with possible shift differentials, call pay, premium pay, and overtime.
• Training opportunities, in-service programs, vendor seminars, and cross-training are available.
• Influenza vaccination is required as a condition of employment.
• Equal opportunity employer supporting veterans and people with disabilities.