Service Desk Analyst (Cybersecurity SaaS)

Location: Manchester, United Kingdom; office attendance required 3 days per week, with the remaining 2 days subject to business needs

Company

hirify.global provides cybersecurity SaaS solutions focused on identity security, privileged access, and protection against identity-based threats.

What you will do

• Log, track, resolve, and escalate incidents and service requests through ServiceNow.
• Provide in-person and remote technical support to end users.
• Manage computers, printers, network devices, peripherals, inventories, and IT assets.
• Monitor IT systems and networks and help coordinate infrastructure and firewall upgrades.
• Coordinate equipment repairs, maintenance, and warranty claims with third-party vendors.
• Train and onboard employees on IT systems, software, and best practices.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field, or relevant experience.
• Experience providing face-to-face or remote technical support to end users.
• Knowledge of Windows, macOS, printers, networking devices, peripherals, hardware, software, and network troubleshooting.
• Familiarity with ticketing, incident management, asset management, and ServiceNow.
• Intermediate understanding of Office 365 and basic understanding of IT infrastructure and networking.
• Strong communication, presentation, customer service, prioritization, and problem-solving skills.

Nice to have

• Experience with endpoint security technology and logistics management.
• Office 365 certification, ITIL Foundation certification, or experience with Claude AI.
• Experience coordinating third-party equipment maintenance and warranty claims.

Culture & Benefits

• Flexible, trust-based culture focused on continual learning and professional growth.
• Inclusive and diverse working environment.
• Opportunities to support customers through a global cybersecurity organization.