New Patient Coordinator - Thoracic Oncology (Healthcare)

Location: Hybrid in Brookline, Massachusetts, with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, education, and comprehensive patient care in Boston and surrounding communities.

What you will do

• Coordinate scheduling and rescheduling for new patients, from single physician visits to complex multi-provider appointments.
• Handle incoming calls, emails, referrals, patient intake, and detailed clinical information collection.
• Triage questions and issues, resolve requests in real time when possible, and escalate matters appropriately.
• Route calls and coordinate with physicians, physician assistants, nurses, nurse practitioners, and other care providers.
• Organize medical records, tissue receipt, appointment packets, clinical paperwork, and EMR portal enrollment.
• Support service-level targets, quality clinical care, standard operating procedures, and compliance requirements.

Requirements

• Bachelor’s degree in health administration or a related field is strongly preferred.
• Up to 1 year of experience in healthcare and/or customer service is preferred.
• Excellent communication, organization, customer service, and telephone etiquette skills.
• Strong attention to detail, multitasking, and on-the-spot problem-solving abilities.
• Ability to learn and implement new concepts and process changes quickly.
• PC proficiency and the ability to work effectively as part of a team.

Culture & Benefits

• Full-time hybrid schedule with 2–3 onsite days per week.
• Work in an inclusive, diverse, and equitable patient-care environment.
• Collaborate with Harvard Medical School-affiliated hospitals and multidisciplinary care teams.
• Support adult patients and families through compassionate, comprehensive cancer care.