Collections Specialist with German (f/m/d)

Location: Warsaw, Poland; hybrid work

Company

hirify.global S.A. is recruiting for a client building and expanding a Shared Services Centre in Warsaw.

What you will do

• Manage a portfolio of customers across the DACH region and proactively collect outstanding receivables by phone and email.
• Build customer relationships while ensuring timely payments and resolving payment delays, invoice discrepancies, and disputes.
• Collaborate with Sales, Customer Service, Finance, and other stakeholders on complex collection cases.
• Monitor overdue balances, identify portfolio risks, and prepare collection, aging, and Accounts Receivable reports.
• Support cash flow forecasting and track AR metrics, including Aging and DSO.
• Drive process improvements, develop best practices, and ensure compliance with collection procedures.

Requirements

• At least 2 years of experience in Cash Collection or Accounts Receivable.
• At least 1 year of experience in an SSC, GBS, or international corporate environment.
• Experience working with German-speaking customers in the DACH market.
• Strong phone-based collection, negotiation, analytical, and Excel skills, including experience managing high-value customer portfolios.
• Advanced SAP FI/FI-AR knowledge and familiarity with FSCM.
• Fluent German and English at C1 level.

Culture & Benefits

• Flexible working hours.
• Private healthcare and a Multisport card.
• Life insurance and access to a benefits platform.
• Internal professional development programs.
• Opportunity to contribute to a growing shared services team and shape scalable Accounts Receivable processes.