Strategic Technical Success Manager

Location: Atlanta, US; remote work is available for candidates outside a reasonable commuting distance from the Atlanta, Sunnyvale, and Seattle offices.

Base salary: $125,000–$140,000, plus equity and employee stock purchase plan eligibility.

Company

hirify.global provides a software delivery platform that helps enterprise customers manage, accelerate, and secure software delivery from code to production.

What you will do

• Own the end-to-end customer journey, driving adoption, value realization, customer happiness, and platform usage.
• Build and execute Success Plans with customer stakeholders and internal Sales, Product, Solutions Engineering, Support, and Training teams.
• Act as a trusted technical advisor on architecture decisions, product capabilities, roadmaps, and best practices.
• Engage senior decision-makers, develop customer champions, and represent customer needs to internal teams.
• Lead Business Reviews, demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.
• Use CRM and case management systems such as SFDC and JIRA to track outcomes, ROI, and customer success metrics.

Requirements

• At least 4 years of experience as a Customer Success Manager or Technical Account Manager in an enterprise software company.
• BS or equivalent degree in Computer Science or Computer Engineering.
• Customer-facing experience, including crisis management, priority management, and support for international enterprise customers.
• Excellent analytical, problem-solving, interpersonal, and English verbal and written communication skills.
• At least 2 years of experience with Java or another programming language.
• Deep understanding of dockerized applications and willingness to work weekends and holidays occasionally.

Nice to have

• Experience with Ruby, Python, Groovy, or Go.
• Experience with Kubernetes, Continuous Deployment and Delivery tools, and software architecture design.
• Experience with Continuous Integration tools including Jenkins, Docker, Gradle, NPM, Maven, Chef, or Artifactory.

Culture & Benefits

• Remote work is available outside a reasonable commuting distance from designated US offices.
• Comprehensive medical, dental, vision, retirement, and wellness benefits.
• Equity through restricted stock units and participation in an Employee Stock Purchase Plan.
• Work with enterprise customers, including many Fortune 100 companies, on software delivery and security.