Customer Success Engineer (SaaS)

Location: US Remote; less than 25% nationwide travel

Salary: $111,800–$167,600 USD in Zone 1 and $104,500–$156,700 USD in Zone 2, plus variable commission and equity

Company

hirify.global provides a SaaS platform for service businesses, franchise systems, and multi-location organizations.

What you will do

• Build trusted relationships with business and technical stakeholders across strategic enterprise accounts.
• Advise customers on product configuration, workflows, integrations, and technical best practices.
• Lead technical discovery sessions and translate business requirements into scalable solution recommendations.
• Coach corporate teams, franchise owners, administrators, and end users on product capabilities.
• Investigate complex product and workflow issues and act as a technical escalation point for high-impact cases.
• Analyze usage data, prepare strategic business reviews, and manage initiatives that improve adoption, satisfaction, and advocacy.

Requirements

• 5+ years of experience in customer success engineering, technical account management, solutions consulting, implementation, enterprise SaaS, or a related customer-facing technical role.
• Experience managing multiple strategic accounts, technical projects, or complex customer initiatives.
• Working knowledge of SaaS architecture, APIs, data integrations, configurations, workflows, and troubleshooting.
• Ability to translate business needs into technical requirements and explain complex concepts to technical and non-technical audiences.
• Strong analytical, account management, project management, communication, presentation, and problem-solving skills.
• Ability to proactively manage ambiguity, risks, dependencies, and changing priorities.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, onboarding, leadership training, and learning opportunities.
• Recognition programs, peer-nominated awards, and performance-related rewards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) match, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, and breast milk shipping support.
• Pet insurance, legal advisory services, financial planning tools, and other employee benefits.