Americas Regional Customer Experience Manager (Advanced Electronics)

Location: Wilmington, Delaware, United States

Company

hirify.global develops materials and solutions for advanced electronics and high-tech industries.

What you will do

• Build, develop, and coach a high-performing regional Customer Experience organization.
• Lead customer service, pricing, enablement, CRM, customer operations, and order fulfillment activities.
• Drive customer satisfaction, service excellence, productivity, and regional business growth.
• Partner with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders.
• Lead automation, digitization, process simplification, issue resolution, and escalation management.
• Translate global Customer Experience strategies into regional action plans and scale best practices.

Requirements

• Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or a related function.
• Deep understanding of order-to-cash processes, customer relationship management, and service operations.
• Proven experience leading leaders and influencing stakeholders in complex, matrixed organizations.
• Strong strategic thinking, business acumen, stakeholder management, transformation, and operational improvement skills.
• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
• Ability to travel internationally, approximately 30%.

Nice to have

• Electronics industry experience.
• APICS CPIM or CSCP certification.
• Six Sigma certification.

Culture & Benefits

• Work in a global, fast-paced organization focused on advanced electronics and high-tech industries.
• Collaborative environment spanning Commercial, Supply Chain, Finance, Digital Technology, and Operations.
• Opportunity to influence business decisions and lead transformational initiatives across the Americas.
• Comprehensive pay and benefits package.
• Equal opportunity employer with reasonable accommodation support for applicants.