обновлено 5 дней назад
Manager, Customer Experience (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Customer Experience (Logistics): Leading a customer experience team supporting fulfillment, transportation, and commerce technology operations with an accent on customer engagement, escalation resolution, and service delivery improvement. Focus on developing operational processes, managing performance against satisfaction metrics, and aligning customer needs across cross-functional logistics and technology teams.
Location: RNO4 - Reno, NV - Milan Dr, United States
Company
combines commerce-enablement technology with fulfillment, warehousing, transportation, and operator-built OMS, pre- and post-purchase, and WMS platforms.
What you will do
- Lead Customer Experience Managers and Specialists in alignment with operational goals.
- Develop best practices for customer engagement and issue resolution.
- Evaluate team performance against company standards and customer satisfaction metrics.
- Resolve high-level customer escalations while maintaining customer trust and operational integrity.
- Identify process improvements that increase customer interaction quality and operational efficiency.
- Collaborate with Fulfillment Operations, Transportation, and Tech teams to integrate customer goals into operational processes.
Requirements
- Bachelor’s degree in Business Administration, Operations, Supply Chain Management, or a related field preferred.
- 4+ years of experience in customer service management, logistics, or supply chain.
- Proven ability in team management and strategic planning.
- Familiarity with OMS, WMS, and CRM tools.
Nice to have
- Previous startup experience.
- Proficiency with WMS, OMS, and customer service technologies.
- Experience in process improvement and operational management.
- Strong communication and interpersonal skills.
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