ΠΎΠ±Π½ΠΎΠ²Π»Π΅Π½ΠΎ 5 Π΄Π½Π΅ΠΉ Π½Π°Π·Π°Π΄
Manager, Customer Experience (Logistics)
ΠΠ°ΠΊΠ°Π½ΡΠΈΡ ΠΈΠ· Hirify Global, ΡΠΏΠΈΡΠΊΠ° ΠΌΠ΅ΠΆΠ΄ΡΠ½Π°ΡΠΎΠ΄Π½ΡΡ
tech-ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΉΠΠ»Ρ ΠΌΡΡΡΠ° ΠΈ ΠΎΡΠΊΠ»ΠΈΠΊΠ° Π½ΡΠΆΠ΅Π½ Plus
ΠΡΡΡ & Π‘ΠΎΠΏΡΠΎΠ²ΠΎΠ΄
ΠΠ»Ρ ΠΌΡΡΡΠ° Ρ ΡΡΠΎΠΉ Π²Π°ΠΊΠ°Π½ΡΠΈΠ΅ΠΉ Π½ΡΠΆΠ΅Π½ Plus
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
Π’Π΅ΠΊΡΡ:
TL;DR
Manager, Customer Experience (Logistics): Leading a customer experience team and improving customer interactions, escalation handling, and operational processes across fulfillment, transportation, and technology with an accent on team performance, logistics operations, and service delivery. Focus on resolving complex customer escalations, designing process improvements, and aligning cross-functional teams around customer and operational goals.
Location: ATL1 - Atlanta, GA, United States
Company
Commerce-enablement technology and fulfillment services support checkout, delivery, warehousing, transportation, and consumer experience operations for leading brands.
What you will do
- Lead Customer Experience Associates and Specialists in alignment with operational goals.
- Develop customer engagement and issue-resolution best practices.
- Evaluate team performance against company standards and customer satisfaction metrics.
- Resolve complex customer escalations while maintaining customer trust and operational integrity.
- Identify process improvements that enhance customer interactions and operational efficiency.
- Coordinate with Fulfillment Operations, Transportation, and Technology teams.
Requirements
- Bachelorβs degree in Business Administration, Operations, Supply Chain Management, or a related field preferred.
- 4+ years of experience in customer service management, logistics, or supply chain operations.
- Proven experience in team management and strategic planning.
- Familiarity with OMS, WMS, and CRM tools.
- Work location: Atlanta, Georgia, United States.
Nice to have
- Experience at a startup.
- Proficiency with WMS, OMS, and customer service technologies.
- Experience in process improvement and operational management.
- Strong communication and interpersonal skills.
Culture & Benefits
- Focus on continuous improvement and professional development.
- Collaboration across fulfillment, transportation, and technology functions.
- Customer experience is integrated into broader operational processes.
ΠΡΠ΄ΡΡΠ΅ ΠΎΡΡΠΎΡΠΎΠΆΠ½Ρ: Π΅ΡΠ»ΠΈ ΡΠ°Π±ΠΎΡΠΎΠ΄Π°ΡΠ΅Π»Ρ ΠΏΡΠΎΡΠΈΡ Π²ΠΎΠΉΡΠΈ Π² ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ, ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡ iCloud/Google, ΠΏΡΠΈΡΠ»Π°ΡΡ ΠΊΠΎΠ΄/ΠΏΠ°ΡΠΎΠ»Ρ, Π·Π°ΠΏΡΡΡΠΈΡΡ ΠΊΠΎΠ΄/ΠΠ, Π½Π΅ Π΄Π΅Π»Π°ΠΉΡΠ΅ ΡΡΠΎΠ³ΠΎ - ΡΡΠΎ ΠΌΠΎΡΠ΅Π½Π½ΠΈΠΊΠΈ. ΠΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΆΠΌΠΈΡΠ΅ "ΠΠΎΠΆΠ°Π»ΠΎΠ²Π°ΡΡΡΡ" ΠΈΠ»ΠΈ ΠΏΠΈΡΠΈΡΠ΅ Π² ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ. ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ Π² Π³Π°ΠΉΠ΄Π΅ β