Customer Success & Operations Manager (Manufacturing)

Location: On-site in Elizabeth, New Jersey, United States. Shuttle service is available from Brooklyn and Newark, New Jersey.

Salary: $113,000–$150,000 annually, plus equity.

Company

hirify.global is a digital olfaction company developing scent-sensing technology and applying automation and AI/ML across fragrance, manufacturing, security, and medicine.

What you will do

• Own post-launch operational relationships with assigned customers and provide proactive project updates.
• Coordinate manufacturing readiness, including materials, fragrance, packaging, production milestones, and oil shipments.
• Align manufacturing priorities, deployment schedules, and customer commitments.
• Manage customer orders through operational handoff, fulfillment, schedule changes, modifications, and status reporting.
• Coordinate Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery teams while managing escalations and mitigation plans.
• Improve tools, reporting, and workflows to increase operational visibility and scalability.

Requirements

• 8+ years of experience across customer success, operations, manufacturing coordination, supply chain, or project management.
• Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, flavor, or industrial environments.
• Strong stakeholder management, organizational, project management, and escalation skills.
• Ability to manage multiple customer programs, production priorities, procurement activities, and open issues under pressure.
• Hands-on experience with ERP, CRM, and project management systems.
• Must be eligible to work in the United States and complete employment eligibility verification.

Nice to have

• Contract manufacturing experience.
• Knowledge of production planning, order fulfillment, or S&OP processes.
• Experience supporting product launches or customer deployment programs.

Culture & Benefits

• Opportunity to grow into a broader Customer Success & Operations leadership role.
• Meaningful equity in a high-growth company.
• Company-paid dental and vision coverage for employees.
• Flexible paid time off, paid family leave, and a 401(k) savings plan with employer match.
• Catered lunches on Monday, Wednesday, and Friday, commuter benefits, and shuttles from Newark and Brooklyn.