Senior Database Customer Success Manager - International (SaaS)

Location: Manila, Philippines

Company

hirify.global provides simple, powerful, and secure software solutions that help customers accelerate business transformation.

What you will do

• Own ongoing relationships across an assigned portfolio of international customer accounts.
• Lead product adoption, value-focused conversations, business reviews, and strategic planning aligned with customer goals.
• Drive retention by resolving customer challenges, monitoring customer health, and creating action plans for at-risk accounts.
• Advocate for customers and coordinate resources across sales and other cross-functional teams.
• Use customer usage and health data to guide engagement, retention, and expansion activities.
• Maintain accurate CRM records, improve processes, support strategic projects, and share best practices.

Requirements

• Advanced proficiency in Microsoft Office Suite.
• Experience with CRM or ERP systems such as Salesforce or NetSuite.
• Demonstrated success achieving goals, KPIs, and performance measures.
• Strong relationship-building and communication skills with technical users and leadership stakeholders.
• Ability to manage complex customer situations and collaborate across cross-functional teams.
• Solid technical understanding of networks, software, and licensing.

Nice to have

• 3+ years of experience in account management, sales, customer success, or retention.
• Experience with SaaS products.

Culture & Benefits

• People-first environment focused on customers, employees, partners, and communities.
• Collaborative, accountable, growth-oriented, and empathetic working principles.
• Emphasis on continuous learning, operational excellence, and cross-functional partnership.
• Equal employment opportunity for qualified applicants.